DocOnline Health India Private Limited, (hereinafter referred to as “DocOnline”), a company incorporated under the provisions of the Companies Act, 2013, is engaged in the business of providing primary healthcare at your doorstep with inter-alia video/phone doctor consultation, health check-ups, medicine delivery, appointment for specialist consultation and dental treatment and home care treatment (“DocOnline Services”). The DocOnline Services may be availed through DocOnline’s website (, DocOnline mobile application (DocOnline-Online Doctor Consultation App) and telephone. SERVICES OFFERED BY THE COMPANY ARE NOT HEALTH INSURANCE POLICIES.

By subscribing to our DocOnline Services, you (“Subscriber” or “you”) signify that you have read, understood and agreed to be bound by the terms of service set out herein below (“Terms of Service”) and all applicable law. If you do not agree with these Terms of Service or if you are not competent to enter into a contract under the laws of India, please do not avail of the DocOnline Services. For the purposes hereof, Subscriber shall mean and include any individual registering or subscribing to DocOnline Services, whether for consideration or otherwise (as specifically agreed in writing), including dependents of a Subscriber, if DocOnline Services are extended to more than 1 (one) beneficiary or individual, and these Terms of Service shall extended to each such individual.

  1. SCOPE
    1. You shall subscribe to the DocOnline Services (“Subscription”) against payment of the stipulated Fees, as agreed in writing between you and DocOnline. Upon such payment, you shall be provided DocOnline Services to the extent and for a period as mutually agreed between you and DocOnline.
    2. The Subscriber may avail of any additional service(s) from DocOnline (“Additional Services”, upon payment of the requisite Fee.
    3. DocOnline reserves the right to modify the Fee, scope of the DocOnline Services/Additional Services and/or suspend or discontinue the DocOnline Services/Additional Services (or any part thereof), at any time, at its sole discretion, unless agreed to otherwise, in writing.
    1. The fees applicable for availing the DocOnline Services and/or Additional Services shall be set out in relevant agreement in writing or may be communicated by DocOnline to the Subscriber at the time of Subscription (“Fees”).
    2. The Fees are exclusive of any and all applicable taxes, which shall be borne by you at actuals.
    1. DocOnline does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic.
    2. DocOnline Services are not intended to be used in emergency circumstances. If you believe there is an emergency or that someone needs immediate medical assistance, kindly visit a nearby hospital for assistance.
    3. DocOnline Services are exclusively valid only for Subscribers residing in India and bound by the laws of India.
    4. DocOnline and its representatives may, at its sole discretion and professional judgment, determine that DocOnline Services are not appropriate for some or all of your treatment needs and, accordingly, may elect not to provide DocOnline Services to you through DocOnline’s website, app or phone.
    5. Any benefit offered by DocOnline may be issued in such manner and form, whether paper, electronic or otherwise, as deemed fit by DocOnline. The right to utilize the benefit shall vest with an active Subscriber, subject to a condition that the benefit is utilized before its expiry date.
    6. DocOnline memberships are available in various packages for both individuals and/or families, with each package having a specific membership plan including number of beneficiaries, nature of services and membership tenure. If your package allows more than 1 (one) or multiple beneficiaries, some benefits / offers / services may be redeemed by / made available to your dependents, subject to the sole discretion of DocOnline. In such cases, the dependents shall be considered as Subscribers and are deemed to have agreed and accepted the terms and conditions contained herein.
    7. Coupons / voucher /benefits / offers issued to you by DocOnline as part of the DocOnline Services shall under no circumstances be redeemable for cash or any other monetary consideration at any time.
    8. Persons below the age of 18 (eighteen) years shall use the DocOnline Service only under strict guidance and supervision of their parents/guardians.
    9. The DocOnline Services may not be available in all circumstances and any quoted prices are subject to change without notice.
    10. Your subscription is effective immediately upon your enrollment with DocOnline, subject to receipt of payment, if any, and shall continue as per the subscription tenure, unless cancelled by you or DocOnline. Subscription may be cancelled by providing 30 (thirty) days’ prior written notice to us via e-mail at or by phone to 08822126126.
    11. REFUND QUERIES. For all refund related queries, you may contact us at 08822126126 or email us at
    12. DocOnline further reserves its right to modify /suspend any or all DocOnline Services / membership benefits, all or certain aspects of the DocOnline Services in certain geographical areas, either temporarily or permanently at our sole discretion without prior notice.
    13. DocOnline reserves the right to update or modify the Terms of Service at any time without prior notice. Your access and use of the website and app following any such change constitutes your deemed acceptance to be bound by the Terms of Service, as updated or modified from time to time. For this reason, we request you to review the Terms of Service each time you access and use DocOnline Services.
    1. USE AND MISUSE. You will be solely responsible for all the activities that are carried out in your name and registered membership. You are responsible for providing accurate and correct information pertaining to you and for updating such information from time to time.
    2. You shall maintain confidentiality and secure your login details of your DocOnline account including display name and password. If you know or have any reason to believe that your account is being used in an unauthorized manner, you should inform us immediately.
    3. MEDICAL INFORMATION. The DocOnline app and website may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes only. You should not disregard or delay seeking medical advice based on any information that is provided in the website or app.
    4. You will not intentionally use the DocOnline Services in any way that harms DocOnline, its directors, employees, affiliates, distributors, partners, service providers and/or any User.
    5. In the event it is found that you breached or are likely to breach the Terms of Service, DocOnline reserves the right at its sole discretion to suspend and / or terminate your access to and use of DocOnline Services with or without notice to you. Any suspected illegal, fraudulent or abusive activity may be grounds for suspending and / or terminating your access to and use of DocOnline Services. Upon suspension or termination, your right to use the features on the DocOnline’s website and app as well as to utilize the product/coupon/voucher/package shall immediately cease. DocOnline shall not be liable to you or any third party for any refund of the membership Fees or claims or damages arising out of any suspension or termination of your access to and use of DocOnline Services or any other actions taken by DocOnline in connection with such suspension or termination. It is clarified that the foregoing right shall be in addition to and without prejudice to DocOnline’s rights available under law and equity.
    6. As part of your registration process as well as in the course of providing the DocOnline Service to you, you may receive SMS or email or Whatsapp messages from DocOnline or its third party service provider / platform on your registered mobile number and/or email ID. These messages will relate to a new membership/package purchased on DocOnline platform, appointments, reminders to use your health benefit, new product offers, educational content, status updates and/or transactions that you carry out through DocOnline. You hereby consent to receive such messages from DocOnline and any third party service providers/platforms. DocOnline will send these messages only to the registered mobile number or email ID or Whatsapp number. It is your responsibility to ensure that you provide the correct number and email ID for the transaction you wish to enter into.
    7. We encourage you to independently verify any information you see on the DocOnline platform. You will use the DocOnline features provided by it only in relation to and in compliance with all applicable Indian laws. You will not use this website and app or any feature provided by the website and app for any purposes not intended under this Terms of Service.
    8. DocOnline allows you to avail video/phone consultation with its doctors and coordinates appointment for specialist consultation, treatment, diagnostic tests and medicines with third party healthcare providers in your vicinity. In no event, DocOnline will take responsibility for the DocOnline Services provided/sold to you by third party service providers.
    9. By accepting the Terms of Services, you are authorizing DocOnline to collect your medical records, reports, prescriptions and other documents from its third party service providers for the purpose of storing in electronic health records management system.
    10. You agree that DocOnline may record, save and store all tele-consultations / instant messaging chat consultations / text messages / audios / videos / transcripts / prescriptions / email and hard copy correspondences with you for record purposes and produce these as evidence if required before or directed by a court of law.
    11. You may schedule an appointment on DocOnline for your family members and friends. However please note that you will be solely responsible for any activity that is undertaken through your account on behalf of your family members and friends.
    12. You have the option of uploading your identifiable health information including physical, physiological and mental health condition, and medical records, reports, prescription and history on the website and/or app. The health information stored in the website may be accessed by DocOnline for providing DocOnline Services, from time to time, effectively.
    1. The Subscriber hereby represents, warrants and covenants that:
      1. the Subscriber shall use and avail of the DocOnline Services/Additional Services only for the purpose of his/her personal use and in doing so, shall not violate any applicable laws and regulations;
      2. the Subscriber shall observe and adhere to prevalent moral standards, ethics and follow DocOnline’s standard practices to ensure safety, while availing of the DocOnline Services and/or Additional Services; and
      3. the Subscriber shall not assign his/her Subscription to third parties.
    1. The Subscriber shall indemnify DocOnline , its directors, employees, vendors and agents from and against any claims, expenses, liabilities, penalties, costs, losses or damages (including reasonable attorneys’ fees) made against or suffered by them on account of any act or omission committed by the Subscriber, including but not limited to: (a) breach of any representations, warranties or covenants set forth herein; (b) violation of any applicable laws or regulations; and/or (d) an act of negligence or willful misconduct on the part of the Subscriber while availing of the DocOnline Services and/or Additional Services.
    2. In the event Fee for the DocOnline Services rendered to you is remitted by a third party to DocOnline, who is not the end beneficiary of DocOnline Services, such third party shall (in addition to the Subscriber) indemnify DocOnline for any default in payment of Fee. In addition to the foregoing, the third party shall be bound by these Terms of Service, to the extent applicable.
    1. In any event and under all circumstances, whether contract, tort, or otherwise and notwithstanding anything to the contrary herein, the liability of DocOnline shall be limited to the amounts paid by you for DocOnline Services rendered in the preceding month of claim, unless agreed to otherwise, in writing.
    2. In no event shall DocOnline be held responsible, for breach of any services rendered by others to you, including but not limited marketing and distribution services with respect to the DocOnline Services. All claims arising from provision of such related and ancillary services are explicitly disowned by DocOnline.
    3. In no event shall either party hereto be liable to the other for any loss whether indirect, consequential or incidental, arising out of or in connection with the provision/availing of DocOnline Services under these Terms of Service, even if advised of the possibility of the same.
    1. DocOnline Services are provided on “as is” basis, without any representations or warranties about the suitability, reliability, availability, timeliness, security or accuracy of the data, general medical information and treatment available on DocOnline platform and DocOnline Services, for any purpose. No oral or written information or advice given by either DocOnline or its authorized representatives shall create a warranty nor in any way increase the scope of this warranty.
    2. DocOnline assumes no liability for diagnosis or advice rendered on the basis of any inaccurate or incomplete data that you upload on DocOnline platform or otherwise provide to us. The DocOnline Services provided through the DocOnline platform is not intended to be a substitute for face to face consultation with a doctor, if you are in an emergency. You are required to make an independent assessment in respect of the accuracy, usefulness or suitability of DocOnline Services prior to making any decision in reliance of such advice and DocOnline shall not be liable for any claims arising therefrom.
    3. DocOnline shall not be responsible for any damage, whether physical, emotional, psychological or financial, caused to you due to any improper/unintended use of the DocOnline Services, any coupon issued to you or any of the benefits available there under, which includes but is not limited to the misinterpretation of the advice given by any representatives or third party vendors of DocOnline to you.
    4. Further, DocOnline does not recommend or endorse any specific third-party consultant or make any representations or warranties with respect to quality of the healthcare services that they may provide.
    1. DocOnline owns or has rights to all worldwide intellectual property rights in and to the DocOnline platform (including all derivatives or improvements thereof), the DocOnline Services as well as all medical records and documents prepared by DocOnline during the course of performance of the DocOnline Services. All suggestions, enhancement requests, feedback, recommendations or other inputs that you provide, relating to the Services shall be owned by DocOnline.
    2. Removing or altering the copyright notice on any material that appears in this website is strictly prohibited. Nothing contained in this website should be construed as granting any license or other right to you without the express written permission of DocOnline except as provided herein.
    3. DocOnline grants limited, revocable, non-transferable and non-exclusive license limited solely to viewing, accessing or downloading any content limited to availing the DocOnline Services from us for personal or non-commercial purposes only. All information contained in or accessed through this website is protected under copyright, trademark, design, and patent laws and your usage is limited to the extent of browsing or availing DocOnline Services by accessing our integrated platform and no further.
    4. Any act or attempt of using the software beyond your limited access including: (i) copy the DocOnline platform, or any portion thereof or develop a software and/or platform with similar features or configurations; (ii) decompile, disassemble or reverse engineer the DocOnline platform; or (iii) use the DocOnline platform or the DocOnline Services for purposes other than those permitted herein, will be considered as a violation of the Terms of Services herein and DocOnline reserves its rights to take appropriate action against you for such acts or usage.
    1. These Terms of Service shall be valid with respect to individual Subscriber from the date of Subscription until expiry or termination of the same. The term of Subscription may be extended for an additional period, upon payment of the applicable Fee.
    2. Either DocOnline or the Subscriber may terminate the Subscription at any time, by giving 30 (thirty) days’ prior written notice to the other party, unless otherwise agreed in writing. DocOnline shall have the right to terminate the Subscription with immediate effect in the event the Subscriber breaches one or more of the terms of these Terms of Service and fails to cure such breach within 15 (fifteen) days of receipt of a written notice to that effect.
    3. Upon expiry or earlier termination of the Subscription, for any reason, Subscriber shall (i) immediately cease to have access to DocOnline Services; and (ii) pay all outstanding Fees and other amounts due.
    4. Expiry or earlier termination of Subscription shall not prejudice any rights of DocOnline or Subscriber that may have accrued prior thereto. Any provision of these Terms of Service, which by its nature is meant to survive the expiry or earlier termination of Subscription (including but not limited to, provisions pertaining to the protection of confidential information) shall continue to be binding upon the Subscriber.
    1. CONFIDENTIALITY: Any proprietary or non-public information of DocOnline, whether written, oral or visual, disclosed to or which comes into the possession or knowledge of the Subscriber in connection with these Terms of Service, shall be treated as confidential and not be disclosed to others, without prior written permission of DocOnline.
    2. ELECTRONIC RECORD. This Terms of Service is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures. This Terms of Services is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Agreement for access or usage of DocOnline telemedicine platform.
    3. FORCE MAJEURE. DocOnline shall be not liable for any failure or delay in providing its services under these Terms of Service, if it is due to force majeure events that are beyond the reasonable control of a party, including but not limited to the acts of god, uncontrollable technical glitches, ransomware, cyber terrorism, internet disconnection by governmental authority, cyber-attack, strikes, acts of terrorism, burglary, hijacking, robbery, epidemic, pandemic, riots, political disturbances, invasion, fire, floods, tsunami or events beyond its reasonable control. The affected party shall convey the complete details of any force majeure event to the other party as early as reasonably possible, which in any case shall not be later than seven (7) days from its occurrence. Both parties will use reasonable efforts to mitigate the effect of a force majeure event.
    4. ASSIGNMENT. Usage of the website is for your limited personal purpose and is not transferable or assignable. However, DocOnline reserves its rights to assign or transfer or subcontract its obligations or rights to its successors, affiliates, associates or any entity through contractual understanding or by operation of law or acquiring all or substantially all the assets of DocOnline.
    5. NOTICE. Any notice in connection with these Terms of Service must be in writing and sent via registered post to the address set out below or by e-mail to
      DocOnline Health India Private Limited, 6th Floor, Unit No.s 3 & 4, Vayudooth Chambers, 15 & 16, Trinity Junction, Mahatma Gandhi Road, Bangalore – 560001.
    6. INDEPENDENT CONTRACTOR. These Terms of Service are on a principal to principal basis and nothing herein contained shall be construed or interpreted as constituting Subscriber hereto the agent, employee or representative of DocOnline, under any circumstance.
    7. WAIVER. Either party’s failure to exercise any of its rights hereunder shall not constitute or be deemed a waiver or forfeiture of any such rights unless given in writing.
    8. ENTIRE AGREEMENT. These Terms of Service (including the documents, links and annexures referred to herein) constitute the entire agreement between the parties, with respect to the subject matter hereof and supersede all prior proposals, contemporaneous communications and understandings, written or oral, relating to its subject matter.
    9. SEVERABILITY. If any terms contained in these Terms of Service are held to be invalid or unenforceable, the validity of the remaining provisions shall not be affected and the remainder of Terms of Service shall continue to be valid and binding on the parties.
    10. GOVERNING LAW & JURISDICTION. The terms of Services shall be governed by and construed in accordance with the laws of India and the courts at Bengaluru shall have exclusive jurisdiction to try any dispute arising hereunder.
  2. Any sale of the medicines by the pharmacy will be as per the applicable Indian Drugs and Cosmetic Act 1940. The pharmacy e-voucher shall entitle you to order medicines ONLY and not the toiletries, cosmetics, FMCG products, or similar products. For prescription-based medicine orders, a valid prescription from an authorized doctor is required to fulfil your order. You shall pay payments for the order value exceeding the denomination value of the e-voucher at the time of availing the medicines. Suppose the order value is less than the denomination value of the e-voucher. In that case, the balance amount shall be forfeited and cannot be refunded or adjusted in any manner whatsoever. The e-voucher is valid for a single transaction only and cannot be clubbed with any other offer or discount. All orders shall be placed at least seven working days before the end of the membership validity. The usage of the e-voucher is at the sole discretion of the DocOnline member. DocOnline holds no responsibility, for any misrepresentation and/or over-charging of any amount above Maximum Retail Price (MRP) for products and/or for any direct or indirect damage, loss, or health problems that may arise. The e-voucher is not redeemable for cash or credit. Fulfilment of orders is subject to the availability of product(s) when processing the order.
  4. The health checkup package is valid for DocOnline members only and is not transferable or cannot be redeemed for cash. This package cannot be clubbed with any other offers/schemes provided by the service provider.All health checkup requests shall be placed at least seven working days before the end of the validity period of the membership. Minimum twelve hours of fasting is a mandatory requirement to undergo the health checkup. Collection of samples, quality of the test, and delivery of reports are the sole responsibility of the lab partner. DocOnline will have access to your health checkup report for storing it in your medical records section. DocOnline will require your personal information for any appointment requests, including Name, Date of birth, Address for home collection, Mobile Number, Email id and Preferred appointment date and time.
  6. The package entitles Doconline members to free doctor consultation at partner hospitals/clinics. This benefit is not valid for any other medical services like investigations, treatment, etc. Any registration charges at the hospital to be borne by the member directly. The benefit cannot be clubbed with any other offer/scheme at the health center. The benefit cannot be transferred or redeemed for cash. This benefit is redeemable only at the DocOnline partner hospitals/clinics. The usage of the package is at the sole discretion of DocOnline member. DocOnline holds no responsibility, direct or indirect, for any damage, loss, or health problems that may arise. Appointments are subject to the availability of the doctor(s) and/or time slots.Appointment cancellation is not permitted 2 hours before the scheduled appointment time.


DocOnline does not render Services to individuals who have not completed the age of eighteen years. Any booking of Appointments or any other accessing of Services for individuals below the age of eighteen should be done only by parents or legal guardians on behalf of the minors. By booking an appointment or accessing the Services on behalf of a minor, the parent or legal guardian provides their express consent for collection and processing of personal data of the minor. However, you hereby acknowledge and agree that DocOnline is not responsible for verifying the age of users booking Appointments or accessing Services on DocOnline’s website or mobile application. We will comply with all applicable laws, rules and regulations regarding protection of the personal data of minors.

Consent for use of information.

Telemedicine involves the use of electronic communications to enable healthcare providers at different locations to share individual patient medical information for the purpose of improving patient care. The information may be used for diagnosis, therapy, follow-up, and/or education, and may include any combination of the following: medical records, test results, images, live two-way audio and video, and/or output data from medical devices and sound and video files.


  • Improving access to specialized medical care by enabling you to remain at your location or in your physician’s office while your physician obtains test results and consults with a distant specialist at a remote location.
  • Obtaining the expertise of a distant specialist.


You acknowledge and understand that, as with any medical procedure, there may be potential risks associated with use of telemedicine. These risks include, without limitation:

  • Information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical decision making by my physician (Doctor) and a distant specialist.
  • distant physician or specialist may not be able to provide medical treatment using telemedicine equipment nor provide for or arrange for any emergency care that may be required.
  • Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment.
  • Insufficient access to complete medical records may result in errors in medical judgment.

You hereby acknowledge and understand:

  • that you are responsible for the accuracy of the medical information provided by you, and DocOnline is not responsible for verifying the same. In any case, all medical information provided by you will be kept private as per security standards and applicable laws.
  • you are aware of the risks and benefits of telemedicine, such as the chance of incomplete or incorrect information affecting diagnosis and treatment.

By accessing the Services, you understand and agree to the following:

  • Services offered through Telemedicine Platform are subject to the terms of DocOnline policies modified from time to time, available at (“Policies”) and annexed hereto. By contacting DocOnline for the Services or availing the Services or by registering with you, I agree to these Terms of Registration (“Terms”) and the Policies.
  • The laws that protect the privacy and confidentiality of medical information also apply to telemedicine. Information obtained during a telemedicine encounter, which identifies you, should not be disclosed to any third party without your consent except for the purposes of treatment, payment, and healthcare operations.
  • Telemedicine may involve electronic communication of your confidential medical information to other medical providers and pharmacies that may be located in other areas within India.
  • DocOnline Services are available only to persons located in India. All or any of the Services offered through Telemedicine Platform may be temporarily unavailable or may not be offered for various reasons.
  • other individuals other than your physician and the distant specialist may also be present and have access to your medical information during the consultation, in each case only for the purpose of allowing DocOnline or the physician to effectively render Services/offer treatment, such as in order to operate the video equipment, should such equipment be utilized.
  • Existing records/documents in DocOnline will be shared with the doctor for your consultations.
  • some parts of the exam involving physical tests may be conducted by individuals at your location or at the location of DocOnline at the direction of the distant specialist.
  • In the event of an emergency arising during a consultation, you understand and agree that the responsibility of the Physician or distant specialist is only restricted to advise you and that the responsibility of the Physician or distant specialist will conclude upon the termination of the video conference connection.
  • You have the right to withhold or withdraw your consent to use of telemedicine during the course of your care at any time. You understand that your withdrawal of consent will not affect any future care or treatment, nor will it subject you to the risk of loss or withdrawal of any health benefits to which you are otherwise entitled.
  • You have the right to inspect all information obtained and recorded during the course of a telemedicine interaction and may receive copies of this information for a reasonable fee. Such inspection and copying of records shall be subject to your physician’s or distant specialist’s office policies and procedures.
  • You may expect the anticipated benefits from using telemedicine in my care, but no results can be guaranteed. Your condition may not be cured or improved, and in some cases, may get worse.
  • You understand that your condition may require a referral to a specialist for further evaluation and treatment.
  • Various alternative methods of medical care may be available, and you may choose one or more of these at any time. Your physician may explain to you the alternative care methods available to you.
  • You understand that if you have requested for a second opinion, the following terms shall be applicable:
    • Second opinion is provided on the laboratory reports, images, the primary doctor's consultation reports and other information submitted by you.
    • The DocOnline physician providing the second opinion will not have the benefit of information that would be obtained by examining you and observing your physical condition.
    • No prescription or treatment plan will be provided by DocOnline. The physician from whom the second opinion is taken will submit his/her report to you on his/her understanding of the medical condition. However, no treatment should be solely pursued upon the report submitted by the DocOnline physician.
    • Patient Consent to Use of Telemedicine

      You have read and understood the information provided above regarding telemedicine, and are free to discuss it with your physician and have all your questions be answered to your satisfaction. You hereby give your informed consent for use of telemedicine in for medical care.

      You hereby consent to and authorize DocOnline to use telemedicine in the course of your present and future diagnosis and treatments till it is revoked by you in writing.

      You are authorized to give consent on behalf of yourself or the patient, being natural guardian or guardian authorized under law.


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